Warranty Information
Here at Creative Wraps & Graphics, LLC we are committed to providing quality work that holds value for our clients. This document outlines our warranty policies for easy client understanding. Should you have questions, please don’t hesitate to contact us.
Perforated Window Graphics – Storefront
• 1 year warranty: covers peeling, excessive fading and cracking
• No warranty against peeling or abrasion on windows that move or slide. We do not recommend opening windows that have window perf applied to them
• See “Aftercare Guide” for proper care and cleaning. No warranty against improper cleaning.
• Typical life expectancy of perforated window film: 2-3 years
Perforated Window Graphics – Vehicles
• 1 year warranty: covers peeling, excessive fading and cracking. See “Aftercare
• Guide” for proper care and cleaning. No warranty against improper cleaning
• No warranty against peeling or abrasion on windows that move or slide. We do not recommend opening windows that have graphics applied to them
• Graphics that are exposed to window wipers are not warranted for peeling or
abrasion
• Typical life expectancy for perforated window film: 1-2 years
Exterior Signs and Decals (wayfinding, die-cut window graphics, acrylic, aluminum, and composite signs)
• 1-year warranty: covers peeling, excessive fading and cracking
• See “Aftercare Guide” for proper care and cleaning. No warranty against improper cleaning.
• Typical life expectancy of an exterior sign: 3-5 years
Interior/ Exterior Architectural Wraps / Graphics / Murals
• 1-year warranty Flat/Smooth Surface: covers peeling, excessive fading and cracking
• 6-month warranty on Cinder Block, Brick, Concrete, Corrugated Metal & Siding: covers peeling, excessive fading and cracking
• No warranty on Wood Surface installations
Banners
• No warranty: banners are considered a temporary sign. Proper installation of the banner will result in a longer life, but there is no warranty implied or expressed
• Typical life expectancy with proper installation: 3-24 months
Vehicle Lettering (die-cut vinyl on windows or painted surfaces)
• 1 year warranty: covers peeling, excessive fading and cracking
• No warranty on chrome, diamond plate or other metalized film
• No warranty on graphics applied to Low Energy plastic (bumpers, fenders, etc.)
• See “Aftercare Guide” for proper care and cleaning. No warranty against improper
cleaning
• Typical life expectancy of vehicle lettering: 3-5 years depending on care and
material type (metallic, chrome and metalized film have a shorter life: 1-3 years
Vehicle Wraps
• Manufacturer’s warranty on vehicle wrap materials. Film warranted against
excessive fading, discoloration, and blistering for 2 years on non-vertical surfaces
(greater than 10 degrees from vertical) and 3 years on vertical surfaces
• 1 year warranty on installation and workmanship (peeling, cracking or lifting).
Damaged areas will be trimmed back, patched in, or replaced if needed
• Typical life expectancy of a vehicle wrap: 3-5 years for vertical exposure,
1-3 years for non-vertical exposure. See “Aftercare Guide” for proper care and
cleaning
• No warranty for coverage on grills or mirrors
• No warranty on graphics applied to Low E plastic (bumpers, fenders, etc.)
• Use of an automated car wash will void the warranty. See “Aftercare Guide” for
proper cleaning procedures
• Note: Remove graphic immediately if you notice a rapid color change, darkening
or hairline cracking
**The client agrees to provide a vehicle that has sound paint and is free from defects and will inform Creative Wraps & Graphics, LLC if the vehicle has been repainted or repaired. Please inform us of any special coating or wax on the vehicle. If the vehicle has been repainted with non-OEM paint, Creative Wraps & Graphics, LLC is not liable for material failure or if the paint comes off when it is time to remove the wrap.
Additional Warranty Information
• Damage caused from vandalism, wind, rain, hall, sleet or any act of God is not covered
• Graphics that are “RTA” or “Ready to Apply” and are installed by the client are not covered against lifting or peeling
• Warranty repairs will be done at Creative Wraps & Graphics, LLC’s facility or
client’s original install site only
• Any altering or tampering with the graphics installed by Creative Wraps & Graphics, LLC will result in the warranty being null and void
• Failure to notify Creative Wraps & Graphics, LLC of any potential warranty issue within 60 days of noticing the issue will result in a denied warranty claim.
• Please review maintenance guidelines for proper care of your graphics. Info is available online at www.creativewraps.net
Graphic Removal: Vehicles
• Removal of graphics prior to the end of the warranty period is guaranteed not to damage OEM-painted surfaces that have not incurred any physical impacts, i.e., door dings, minor/major accidents, or impacts from daily use. If graphics are removed post-expiration of the warranty, no guarantee for the surface condition is given
• If surfaces are not covered with OEM paint, no warranty is provided
Graphic Removal: Interior/Exterior Architectural
• Due to the nature of the application of adhesive -backed vinyl to painted architectural surfaces (interior/Exterior), no warranty or guarantee is provided regarding the potential for damage to the surface or the areas immediately surrounding where vinyl graphics have been installed during removal. Please discuss any concerns you may have ahead of installation to fully understand the potential surface damages risks, which may include but are not limited to paint peeling, drywall damage, surface damage, fading, image ghosting/ bleed though, etc…
If you have any questions regarding the warranty for your project, please contact the office via phone at (281) 231-2817 or by email at [email protected], and a member of our team will be glad to assist you.
We appreciate your business and look forward to working with you again in the future!